BSS Solutions (Business Support Systems)
BSS are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
Basically it deals with the taking of orders, payment issues, revenues etc. The role of business support systems in a service provider is to cover following main areas:
Product management supports product development, the sales and management of products, offers and bundles to businesses and mass-market customers. Product management regularly includes offering cross-product discounts, appropriate pricing and managing how products relate to one another.
Service providers require a single view of the customer and regularly need to support complex hierarchies across customer-facing applications (customer relationship management). Customer management also covers requirements for partner management and 24Ă7 web-based customer self-service.
Revenue management is a BSS focus on billing, charging and settlement, that can handle any combination of OSS services, products and offers. BSS revenue management supports OSS order provisioning and often partner settlement.
OSS Solutions (Operational Support Systems)
OSS are computer systems used by telecommunications service providers. The term OSS most frequently describes ânetwork systemsâ dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network components, and managing faults.
Basically both means the same things that is service provisioning prepares the network to deliver the services ordered by customer and service fulfillment are the basic processes or steps that needs to be taken to complete a service order.
Following applications combine to deliver the service provisioning/fulfillment layer of OSS.