Objective

  • A satellite broadcaster with offerings in broadband and pay TV services entrusted Daemon to provide consulting services for integrating their CRM platform with their core BillingĀ  and OM platform including design, developmentĀ  and testing efforts

Solution

  • Daemon worked with multiple vendors & customer teams and ensured a successful integration of a Chordiant based CRM platform with their Arbor based billing systems
  • IncludedĀ  additional reconciliation projects on the Arbor BP / OM, andĀ  IIP provisioning platform

Result

  • Improved customer services through better visibility from orderĀ  to bill cycles for company and customer
  • Greater product and pricing flexibility by limiting re-work and while adding new product sets
  • Increased overall customer satisfaction and reduced maintenance and support costs